REFUND POLICY

POLICY

We are committed to quality and product performance and stand behind the products we make. If you are not 100% satisfied with your purchase return it within 30 days of receipt for an refund. Returns are made at the buyers expense. 

Refunds are automatically issued to the payment method used to make the original purchase. All items must be returned in their original condition. Once we receive the item it will be inspected and processed, we will then confirm what action we have taken via email.   

The following conditions apply: 

• Items must be in new condition with original packaging.  

• Apparel and accessories must be both unworn with tags attached in original packaging. If we discover the product(s) were worn for more than determining proper fit and quality, we have the right to refuse the return. 

• Securely pack your merchandise, we are not responsible for items that are damaged while in transit back to us.  

• Sale items are not eligible for exchange or return.  

FAULTY GOODS

If you have an issue or a product that has been damaged, please send an email to info@t-rax.co.uk detailing why the item is being returned and whether you would like an exchange or refund, please reference your order number. 

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